Merchandise Delivery & Shop
When will I get my order?
Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- Europe: 6–8 business days
- USA: 3–4 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Our fulfilment times [for all products/t-shirts/phone cases/etc.] may be longer than usual due to Covid and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It’s difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them:
Where will my order ship from?
We work with an on-demand order fulfilment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbours in case the courier left the package with them If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at [email protected] with your order number.
Orders How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! All merchandise is bespoke and personalised for you depending on the size or the options listed in the product. All items are made to order.
How do I track my order?
You’ll receive a tracking link via email when your order ships out.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] within a weeks’ time (7 days) with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges on Garden Ninja merchandise as it’s bespoke ‘made to order’ personalised merchandise. If there’s something wrong with your order, please let us know by contacting us at [email protected] You can also view the dropship companies return policy here.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
We don’t offer exchanges on Garden Ninja merchandise as all items are bespoke and made to order.
If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
