Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
Our fulfilment times [for all products/t-shirts/phone cases/etc.] may be longer than usual due to Covid and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It’s difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them:
We work with an on-demand order fulfilment company with facilities worldwide!
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Before getting in touch with us, please help us out by doing the following:
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! All merchandise is bespoke and personalised for you depending on the size or the options listed in the product. All items are made to order.
You’ll receive a tracking link via email when your order ships out.
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] within a weeks’ time (7 days) with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
We don’t offer returns and exchanges on Garden Ninja merchandise as it’s bespoke ‘made to order’ personalised merchandise. If there’s something wrong with your order, please let us know by contacting us at [email protected] You can also view the dropship companies return policy here.
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items and we’ll sort that out for you.
We don’t offer exchanges on Garden Ninja merchandise as all items are bespoke and made to order.
If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.