Here at Garden Ninja I believe in common sense, fuss free dealings.  

I’ve spent more than my fair share in corporate environments with clauses, terms and micro small print.  I would like to avoid replicating that confusing affair.  However I do need to point out some legal rights and responsibilities if you choose to purchase my services which are contained below.  If in doubt please just contact me it’s much easier and I’m always happy to help.

Privacy & Data Security

Personal Data:  If you provide personal data in comments or subscriptions then you still keep your rights given by the Data Protection Act 1998.  No dodgy dealing, selling, passing on or third party transfers of this data will take place.  If you want to be removed from posts or subscriptions please let me know.

Cookies:  This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable.

Cancellations

Distance Selling Regulations 2000:  If you are a consumer, you have a legal right to cancel a Contract (under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in paragraph 4.1(b). This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel that Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.

 Your legal right to cancel a Contract arises on the date of the Dispatch Confirmation. Your right to cancel the Contract ends after 7 (seven) working days from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.

You may cancel your Contract provided that the Products are in their original condition (including packaging where it forms part of the Products, for example boxed goods). You cannot cancel your Contract in respect of Products that are made to measure/bespoke.

If you cancel the Contract before delivery of the Products then you will receive a refund of the price paid of the Products and any applicable delivery costs. If you cancel the Contract after receipt of the Products, you will be responsible for the costs of returning the Products to us (please see paragraph 4.1(e)). Your refund (less the cost of returning the Products) will be applied to the account used for the original payment.

Faulty products:

If any Product you purchase is damaged or faulty upon receipt, or if a fault becomes apparent within a reasonable time of your receipt of the Products (providing such fault is not a result of your negligence, or if a Product has been mis-described,  Garden Ninja LTD may offer a replacement product or refund as appropriate, in accordance with your legal rights.

If you believe this to be the case please contact us by phone or email.

Where we offer a refund for faulty Products, we will process any refund due as soon as possible.